Customer Relationship Management

IS Partners > Business Technology Solutions > Customer Relationship Management

Business Intelligence

Customer Relationship Management

Knowledge Management and Collaboration

Corporate Performance Management

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Customer Relationship Management

IS Partners > Business Technology Solutions > Customer Relationship Management

IS Partners CRM aims to improve the customer management capabilities of an organisation. By creating a single view of the customer an organisation is better equipped to predict, maintain and deliver on a client’s needs.

Drawing from Microsoft expertise and certification IS Partners makes CRM work for an organisation, showing its exceptional value faster by defining a clear process methodology that relates to the implementation and fine tuning of the application.

CRM is a strategic component of a business strategy. Our simple, integrated and flexible CRM applications enable decision makers in an organisation to react to market changes, new trends, increase their competitive edge and drive business productivity and success. As the first Microsoft CRM Certified partner in South Africa, IS Partners, is able to provide Microsoft products along with specialised services and additional innovation to assist customers to achieve success within their industries.

The advantages of implementing a Customer Relationship Management system include the following:

Distribution of Data. Customer relationships take place on many levels through an organisation. By understanding customer interactions the value of sharing customer information becomes significant. A CRM System improves decision making and follow-ups on multiple levels.
Improved Customer Service. An organisation can improve customer service with a centralised data point. Information is easily and quickly accessed improving the quality of communications you have with your customers. Trends and individual customer needs can be predicted and tracked.
Increased customer satisfaction. By anticipating a customer’s needs an organisation is able to improve a customer’s overall experience.
Better customer retention. By improving the overall customer relationship an organisation will improve its customer retention. Customers’ needs are predicted and met quickly and efficiently. This in turn increases customer loyalty and improves the percentage of repeat business.
Increased Productivity. An organisation will realise the value of a Customer Relationship Management system through increased productivity. Information is centralised and easily accessed, improving the efficiency at which customers can be dealt with and the swiftness of decision making.

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